FAQ
Frequently Asked Questions
Ordering, specifications, shipping and support — answered without the brochure talk.
Hanxing builds cable TV and IPTV headend equipment in Guangzhou: 190 models across 9 product lines, each published with its own datasheet. Ordering, specification, shipping and support questions are answered on this page; quotations are factory-direct.
01Are you a manufacturer or a trading company?
We are the manufacturer: Hanxing designs and builds this line in Guangzhou with our own production facilities and in-house R&D, and this site is our own catalogue. Headend equipment has been built on our 15,893 m² production site since 1994. Equipment and complete solutions have been shipped to customers in more than 200 countries and regions.
02How is the equipment tested before it ships?
Components are placed automatically and the assembly is then spot-checked by hand, including the mainboard, case, panel and finish. Core components are re-checked against the datasheet, and each unit runs a 72-hour test performed by RF technicians before it is packed for transport.
03What is the minimum order quantity (MOQ)?
There is no blanket MOQ on this site — it is quoted per model. Standard units are normally available singly; custom branding, software configuration or custom packaging needs a minimum that we confirm with your quotation.
04How fast will I receive a quotation?
Quotations are prepared per enquiry: we check the model against its datasheet and our production schedule first. A single-model enquiry is answered quickly; a full channel plan takes longer. Tell us your deadline and we will confirm what is realistic.
05What payment methods do you accept?
Payment terms are set out in the written quotation. Bank transfer is the standard instrument; other options are agreed per order and per quantity.
06How long does production and delivery take?
Lead time depends on the model and the position in our production schedule, and is confirmed in the quotation. Air and sea freight are both arranged; transit time depends on the destination.
07Do you provide OEM / ODM services?
Custom branding, packaging and software configuration are possible on this line. Minimum quantities and lead time are confirmed per model before you commit to a build.
08What warranty do you provide?
Warranty and service terms are stated in the quotation for your order, together with spare-part availability, so the terms are on the record before the order is placed. We do not publish a blanket warranty period on this site.
09Do you provide technical support after purchase?
Yes. Our published after-sales service covers product return and replacement, product maintenance, technical support and product warranty. Write to support@cableiptvheadend.com with the order number and the serial number, and describe how the unit is being fed — most cases are settled that way.
10Can I get a sample before placing a bulk order?
Yes. Testing the unit inside your own system before scaling up is the sensible way to buy this kind of equipment.
Still Have Questions?
Send the model or the requirement and we will answer with the datasheet in hand.
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